Terms of service
Ventura Fitment Information
Ventura Bike-Pack Systems are made in New Zealand by Dold Industries and are designed to fit on stock European Model Motorcycles (with the exception of a few USA only models). Precise fit with certain aftermarket accessories may be impossible or require modifications. Because of model variances between world markets, we cannot always guarantee a perfect fit with certain models and/or other aftermarket accessories. Please contact us to check on model information and any known restrictions.
Seat-Bags and Panniers are Universal Fitments. They are made to fit onto/under the rear passenger seat. Tank Bags are magnetic (with the exception of the SPA Tank Bag which uses suction cups).
Ventura Bike-Pack Special Orders
Ventura Special Order Items are non-stocked items that can be ordered for you. They must be prepaid and are NON-REFUNDABLE and NON-RETURNABLE once ordered. All items will be held under an order number until complete and will be shipped as soon as possible.
Most Special Order Items take approximately 6-12 weeks, depending on availability. The reason that an order can take 12 weeks is that the parts will be made to order items.
We will notify you of the shipment of your order by phone or email. If your order requires changes or corrections, please contact us. Make sure you reference the Order Number. Any changes or corrections must be confirmed by our staff. If you have any questions about Special Orders, please contact us right away.
Ventura Product Warranty
Ventura products are guaranteed free from manufacturer defects in materials or workmanship incurred from normal use for a period of 1 (one) year from original date of purchase. Please consult your Ventura installation instructions for the manufacturer's load capacities and other important information. Warranty is limited to the replacement of defective item.
This warranty does not apply to product that has been altered, damaged, or rendered non-functional via improper installation or maintenance, abnormal wear and tear due to exposure to the elements, negligence, abuse, accidents, or any like circumstances.
Payments
Payment details are transferred using industry-standard Secure Socket Layer (SSL) technology. Your electronically submitted credit card details are not stored by Ventura New Zealand. Our staff cannot access your credit card details at any point during or after the online transaction. Stripe is certified to the highest level possible under the PCI DDS requirements set down by the Payment Card Industry Security Standards Council.
HOW DO WE USE YOUR PERSONAL INFORMATION?
We use the Order Information that we collect generally to fulfil any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations).
Additionally, we use this Order Information to communicate with you, review our orders for potential risk or fraud.
We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimise our Site (for example, by generating analytics about how our customers browse and interact with our website, and to assess the success of our marketing and advertising campaigns).